Returns

How to return an order:
Please fill out the customer form below and include the same name as in the order placed with us, your email address as well as the reason for returning and which products will be returned. Returns can be made within 14 days of the order being delivered to you.

Skratch Labs Europe does not reimburse you for any return shipping costs. Reimbursement for the order can only occur if the product has not been damaged or opened. 

All Returns have to be send to the address below:
Skratch Labs Europe
Gerwigstraße 4
79199 Kirchzarten 
Germany

Cancellation Rights
Consumers have a 14-day cancellation right.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise the right to cancel, you must inform us, Skratch Labs Europe, Landstrasse 340, 9495 Triesen, info@skratchlabs.eu, of your decision to cancel this contract by a clear statement using the form below. To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. 

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest. You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.